Categories
Chicago General Technology

Congratulations to ActiveCampaign on 100K Customers

Today ActiveCampaign announced they had surpassed 100,000 customers and over $100 million in annual recurring revenue.

When I joined the company in 2013, we were a team of 10 in a tiny office downtown. At that point, we were still transitioning from a downloadable software to a software-as-a-service model and had not yet launched the company’s flagship automation builder that would go on to spike our insane growth path.

Something that has set ActiveCampaign apart from its competitors is its dedication to customer care. Although the company has changed dramatically, and not EVERY practice has scaled (at one point, I would designate a half-hour at the end of every day to handwrite a personal thank you card to every customer who purchased an enterprise account) the team’s commitment to being customer-centric has never wavered. I believe if they can keep that as their guiding light, they will continue to find success.

I’m incredibly proud of the product I built at AC, but I’m even more proud of the fantastic customers and colleagues I helped in the process.

The company released this video this morning, which inspired me to write something. The video not only features a photo with me in it but a few that I shot while working there. It made me smile, and I’m proud to share it. Congrats to the whole ActiveCampaign team. Here’s to 100,000 more!

Cheers!

Categories
General

Reflections – Part 1

Surrender
Surrender
But don’t give yourself away
.

In Mid-2018, five years after joining ActiveCampaign as employee number 10, I was running a team of 15 people as the company’s product manager for mobile.

The past five years had felt like a blur. We had recently hit several company milestones, and I had hit several career ones. We had just launched our first iPhone app, and I was preparing to present at the company’s first-ever Activate conference, where I would announce two more mobile apps.

Cheap Trick’s ‘Surrender’ was booming through the event hall as I snuck backstage to catch my breath and reflect.

Sitting backstage at ActiveCampaign's Activate conference.

My job had changed a ton, as had the company, and there was so much to be proud of, but I was miserable. 

I wasn’t sleeping, I was tired and sore all the time, some days to the point where I couldn’t walk. To make matters worse, I was two months away from getting married and majorly behind on planning. I had been pouring so much of my time and energy into the job that I had entirely neglected myself. 

I had given up all of my individual creative pursuits and hobbies, shut down my previously vibrant LLC, quit boards, and community groups I was passionate about, and almost entirely disappeared from my friend circles. Long overdue doctor’s appointments were put off as well as surgeries, and I had been diagnosed with Hashimoto’s Hypothyroidism. Still, I hadn’t been following up with my doctors to take care of it properly.

Quite simply, I was far from the best version of myself: I was suffering from a serious case of burnout. 

So, after consulting with leadership, and my fiancé, I came to the conclusion that it was time for a change.

Six weeks before my wedding, I announced I would be leaving the company.

I didn’t have much of a plan, but I knew what I had to do: Extend our honeymoon, book a ton of doctor’s appointments, and take care of myself.

To be continued…